Received a Letter from HMRC? Here’s What to Do

Getting a letter from HMRC can be worrying. Even if you’ve done everything right, seeing words like “enquiry” or “compliance check” on the page is enough to make anyone nervous.

The important thing to remember is that not every enquiry means you’re in trouble. In many cases, HMRC just needs clarification or extra information.

At Kala Atkinson, we have over 40 years’ experience dealing with HMRC enquiries — helping clients resolve them quickly and with minimal stress. Here’s what to expect and how to handle it calmly.

What an HMRC Enquiry Actually Means

An HMRC enquiry is simply a review of your submission or claim to make sure the figures are correct. Sometimes it’s a routine check; other times it’s triggered because something doesn’t quite line up with HMRC’s records.

You might be selected because:

• The return was chosen at random

• There’s a mismatch between your figures and HMRC data (for example, PAYE or bank interest)

• An expense claim seems unusually high

• The return was filed late or recently amended

Most enquiries are closed quickly once you’ve provided what’s needed.

What to Do When the Letter Arrives

If you’ve just received an HMRC letter, take a breath — then follow these steps:

1. Read it carefully.Note the tax year in question and what HMRC is asking for.

2. Don’t ignore it.There will be a deadline for responding. Missing it can make things more difficult.

3. Gather your records.Collect the relevant paperwork — payslips, invoices, bank statements, receipts.

4. Speak to your accountant.They can review the letter, draft a response, and liaise with HMRC on your behalf.

5. Be straightforward.HMRC tends to take a fair approach when you respond promptly and provide clear answers.

   
   

At Kala Atkinson, we handle all correspondence for you — reviewing HMRC’s request, preparing supporting documents, and ensuring everything is explained properly.

How Long It Usually Takes

Most enquiries are resolved within a few weeks, though more detailed reviews can take a few months or even years. HMRC will write to confirm the outcome — whether no changes are needed, an adjustment is made, or they wish to investigate further.

How to Reduce the Chances of Another Enquiry

You can’t always prevent an HMRC enquiry, but you can lower the risk by:

• Filing accurate, complete tax returns on time

• Keeping all records for at least six years

• Avoiding estimates or guesswork

• Having your accountant review your return before it’s submitted

  
  

A well-prepared return is your best protection against unnecessary checks.

Need Help Dealing with HMRC?

If you’ve received an enquiry letter, don’t panic — you’re not alone. With the right support, most HMRC checks can be resolved quickly and without drama.

At Kala Atkinson, we’ve helped countless clients handle HMRC correspondence efficiently and professionally. We’ll explain what’s going on, deal with HMRC directly, and make sure your position is protected throughout.

Get in touch today if you’d like some guidance or want us to take over communication with HMRC. We’ll help you get it sorted — calmly and confidently.